Getting support

Need help with the Human Replied Trigger? We’re here to help.

How to reach us

Email: support@plainagents.ai

Send a short description of the issue and, when possible, include screenshots so we can help you faster.

To get the best support, please include:

What you were trying to do
For example: “Install the app,” “Use the Human Replied trigger in a workflow,” or “The trigger isn’t firing when I send a message.”
What actually happened
Describe what you saw (e.g. an error message, nothing happening, wrong behavior).
Screenshots or pictures
If you can, attach:
- A screenshot of any error message or unexpected screen
- A screenshot of your workflow (trigger + steps) if the issue is about the trigger not firing
- A screenshot of the Installed Apps or app settings if the issue is about installation
Your environment (optional but helpful)
For example: sub-account name or location, whether you just installed or it used to work, and which channel you’re testing (e.g. Live Chat, SMS).

We aim to respond within 1–2 business days.
We may ask a few follow-up questions or for one more screenshot to narrow down the problem.
For installation or OAuth issues, we’ll often ask you to confirm the app is installed for the correct location and that your workflow is published.

Quick checks that often fix issues:

The app is installed for the correct location (check App Marketplace → Installed Apps).
The workflow that uses the Human Replied trigger is published.
You’re testing with a human reply (from the conversation UI or manual send), not a message sent by a workflow or AI.

If you’ve already tried these and still need help, email us at support@plainagents.ai with the details above.