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Human Replied Trigger
Detect human replies and safely pause AI in live conversations.
The Human Replied Trigger is a custom trigger for GoHighLevel that runs a workflow when a human sends an outbound message (SMS, email, live chat, etc.). It tells your automation that “a person replied” so you can:
- Pause or stop AI when a human takes over the conversation
- Prevent AI overlap so you don’t get duplicate or conflicting responses
- Create smooth handoffs between AI and your team
- Tag contacts, notify your team, or run any other workflow logic
The app is free, works at the sub-account level, and is built for human–AI collaboration in conversations.
Quick start
- Install the app from the HighLevel App Marketplace (or use the installation link during Alpha).
- Add the trigger to a workflow: choose Human Replied under Custom Triggers.
- Add actions such as “Remove from other AI Workflows” and “Add to Stop AI for X hours.”
For step-by-step instructions with screenshots, see Installation & usage.
When the trigger fires
The trigger runs when a human reply is detected—for example, from the conversation UI, mobile app, or a manual send. It does not fire when the message is sent by a workflow or AI.
Need help?
If you run into issues, check that:
- The app is installed for the correct location.
- Your workflow is published.
- You’ve completed the OAuth step if prompted during installation.
For full installation and usage details, go to Installation & usage. For support (including how to contact us and what to include, e.g. screenshots), see Getting support.